Conditions of registration

Conditions of registration for courses, modules, ensembles and workshops

General information

It's great that you want to register with CKE to take a course, module or workshop or join an ensemble! We've listed the most important conditions for you here. But first, a clarification. Within the discipline of music, enrichment and deepening modules are given and ensembles are led by a conductor or teacher. These modules and ensembles are classified as courses for the purposes of this document. We then make a distinction in the courses between individual lessons (mainly music instrument lessons), short-term group lessons (no more than 15 lessons) and long-term group lessons (16 lessons and more).

All correspondence about registration for courses, modules, ensembles and workshops takes place by email. Please use our email address cursusadministratie@cke.nl. Don't forget to keep us up to date with your current email address. We wish you lots of fun and creativity here at CKE!

Is it possible to take trial lessons?
CKE offers you the opportunity of taking trial lessons for a course, in several disciplines. These trial lessons are without obligation. The fees for individual trial lessons are 20 euros per trial lesson for children and young people up to 21 years, and 25 euros for adults. Trial lessons for group lessons are free of charge, in principle. Naturally, this is on condition that there are places free. However, if you decide to register for the course, the trial lesson counts as the starting date. Get in touch with course administration for more information about trial lessons.

How do you register?
Registration for a course or workshop is only possible online, by clicking on the 'Registration' button which appears next to every course or workshop on our website www.cke.nl. Complete the online registration form in full and click on the 'Registration' button to submit the form. You will receive confirmation by email and a copy of the information you provided on the form. If you have no computer or need any help with registration, don't hesitate to ask at the reception desk at CKE during opening hours. You can also pick up a registration form at the reception desk. Complete the form in full, sign it and hand it in at the reception desk.

When is my registration definite?
You will receive confirmation of your place for an individual lesson within two weeks of us receiving your registration form. In the case of group lessons and workshops, your registration is on condition that there are enough applications for the course or workshop to be able to start. A definite place in a workshop or short-term group lesson will be determined around two weeks before the starting date. A definite place in a long-term group lesson will be determined four weeks after the starting date of the course. If there are too few applications within that time, the course will be cancelled. You will then only be charged for the lessons which you actually received. We also look to see if there are other possibilities open to you within the range on offer, so you can get to work with your creativity. In the specific case of registration for an ensemble, there is a trial period of four weeks on which definite registration is based, in agreement with the conductor or teacher. This trial period serves to determine whether your level of proficiency is in line with that of the group. A definite place in group lessons and workshops will be confirmed by email.

Is is possible to cancel the registration?
Registration can only be cancelled, in writing, before the course or workshop starts. If you cancel up to two weeks before the starting date, there will be no charge. In the case of cancellations after that time, cancellation costs will be charged. A charge of four lesson weeks will be applied in the case of individual lessons and long-term group lessons, for workshops, the full fee and for short-term group lessons, half the fee for the course. 

Is it possible to join after the starting date?
It is possible to join short-term or long-term group lessons after the starting date. Naturally, only if there is a place available. The course fees will be adjusted proportionally.

De-registering at the end of the course year
At the end of every course year, we send you an email to ask whether you want to continue your individual or long-term group lessons in the new course year. If you do not, please use the de-registration form, which you can download hereto de-register. The form can also be picked up at the reception desk. Workshops and short-term group lessons automatically finish at the end of the course year. If you don't wish to renew your registration, you need take no action.

De-registering while a course or workshop is still running
If you want to de-register while a course or workshop is still running, we're sorry to hear that. Here is what is and is not possible. You may not de-register for a workshop or a short-term group lesson while it is still running. In the case of long-term group lessons, you may de-register by email giving a period of notice of four weeks. After we receive your de-registration, we will send you an email informing you of how the remaining fees will be offset against those already paid.

What happens if a course or workshop is cancelled?
If a teacher is taken ill, we do everything in our power to find a replacement teacher. Sometimes we are unsuccessful, and the lesson/session is cancelled. We will inform you of that as soon as possible. In principle, these lessons will be caught up with during the rest of the course year. If that is impossible, and more than two lessons are cancelled, the fees for cancelled lessons will be reimbursed at the end of the course year. 

What should I do if I can't attend a lesson because I'm ill?
Let the teacher know, by email. Any lessons you miss cannot be caught up with and will not be reimbursed. 

How does payment take place?
The lesson fees will be deducted automatically from your bank account. Amounts under 200 euros will be deducted in a single instalment and amounts over 200 euros will be deducted in two instalments. If you would like to pay in more than two instalments, please get in touch with the course administration. If you register later in the season (after the course has started), the payment will be deducted in a single instalment. The deduction takes place roughly two weeks after you receive the invoice.

Family discount
Are you taking more than one course at CKE? If so, you will receive 10% discount on the cheapest of the courses or workshops which have a minimum fee of 125 euros. Are you taking a course and someone else in your household (your partner or a child, for example) is planning to take a course too? If you both take a course or workshop with fees of at least 125 euros each, they will also receive the same 10% discount. Unfortunately, it is not possible to benefit from multiple discounts on one product.

Discount schemes/support
If there are financial reasons preventing you from following courses or lessons at CKE, it's possible to apply for financial support, under certain conditions. You will find more information about this at cke.nl/korting.

Privacy and cookie policy
You share a multitude of personal information with us. For example, when you register for a course or workshop. We take great care when processing your personal data and would like to inform you about how we do that. In our Privacy and cookie policy, we explain how we approach processing your personal data and what your rights are.

Liability
CKE cannot be held liable for any damage and/or loss of your property which occurs during lessons and/or activities at CKE.


We reserve the right to make amendments to this general information and these conditions of registration.

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