Conditions of enrolment at CKE for courses and workshops in course year 2022-2023,
version 1 June 2022
It's great that you want to take a course, module or workshop at CKE or Poptrack, or you want to enrol for an ensemble. We've listed the most important conditions for you below.
Definitions
Correspondence
All correspondence about enrolling in courses, workshops and modules is by email. Use our email address for this: cursusadministratie@cke.nl. To enrol in Poptrack modules and workshops, you can use the following email address: contact@poptrack.nl. Please make sure we always have your current email address.
We send general information about courses, workshops and modules to a group of all students or participants by email or digital newsletter. You can always unsubscribe from a digital newsletter, in which case you will no longer receive this information through the newsletter. On our website www.cke.nl/cursussen-en-workshops, you'll also find general information about courses and workshops. At www.poptrack.nl, you'll find general information about the modules, workshops or master classes offered by Poptrack.
Would you like to take a trial lesson?
Here at CKE, it is possible to take trial lessons for a course in a number of disciplines. You can register for this trial lesson through the website. Unfortunately, it's not possible to take a trial lesson for a module, workshop or master class. We charge €20 for a trial lesson for individual courses for children and young adults up to 21 years and €25 including VAT for adults. For group lessons, we charge €10 for children and young adults up to 21 years and €12.50 including VAT for adults.
Would you like to have a trial lesson or enrol in an individual course?
Enrol in the individual course of your choice using the enrolment form on the website and select 'trial lesson' in ‘type of lesson’. After you have enrolled, the course administration will get in touch with you to schedule your chosen trial lesson.
If, after having taking the trial lesson, you decide to continue, we will welcome you warmly. Please enrol in the course, through the website, as soon as possible after your trial lesson. Under the heading 'type of lesson', choose the number of minutes of lesson time or the frequency. That will allow us to place you definitely for an individual course. In the 'remarks' field, you can indicate your preferred day/time and teacher. We will take that into account as much as possible.
Would you like to have a trial lesson for a group course?
If you would like to take a trial lesson for a group course, enrol yourself using the enrolment form on the website. In the 'remarks' field, indicate that you would like to take a trial lesson. You will first receive confirmation of your enrolment and if there is a place available, confirmation from the course administration of your place.
If, after having taking the trial lesson, you decide to continue, we will welcome you warmly. You don't have to do anything else. You have already enrolled. For group courses, the trial lesson counts as the starting date of the course, should you decide to continue the course.
If you decide not to continue, you must cancel your enrolment within 48 hours after your trial lesson either by email to cursusadministratie@cke.nl mentioning cancellation of enrolment trial lesson course name, course code and your name and date of birth. You will then be sent an invoice for the trial lesson only. If you don't cancel your enrolment on time, we assume that you intend to continue the course. If you do decide not to, the interim cancellation conditions apply. You may only take one trial lesson per group course.
Go to www.cke.nl/cursussen-en-workshops/proefles/ for more information or get in touch with the course administration for more information about trial lessons.
How do you enrol?
You can only enrol in a course or workshop online through our website www.cke.nl or www.poptrack.nl using the 'Enrol' button which is shown with each course or workshop. Complete the online application form in full and click on the 'Enrol' button to submit the form. You will receive confirmation of receipt by email, with a copy of the details entered. If you have no computer at home, or need help enrolling, you can also enrol at the reception desk at CKE during opening times. You can also pick up an enrolment form at the reception desk. Complete the form in full, sign it and hand it in at the reception desk.
When is my enrolment definite?
You will receive confirmation of your place within two weeks of our receiving your completed enrolment in an individual course. In the case of all group courses, modules and workshops, your enrolment is subject to there being enough enrolments for the course, module or workshop to take place. As soon as the minimum number of enrolments in a workshop, group course or module has been reached, you will receive definite confirmation of your place. If the minimum number of enrolments has not been reached, we determine no later than one week before the start of workshops and masterclasses and no later than four weeks after the start of short and long-running group courses and modules whether they will definitely take place. If there are too few enrolments within that period, the course will be cancelled. In that case, you will only be charged for the number of lessons given. We also look to see if there are other possibilities open to you within the range on offer, so you can get to work with your creativity. In the specific case of enrolment in group singing or ensemble playing, there is a trial period of four weeks on which definite enrolment is based, in agreement with the conductor or teacher. This trial period serves to determine whether your level of proficiency is in line with that of the group. A definite place in a group course, module or workshop will be confirmed by email.
Does the statutory 14-day cooling-off period apply after enrolment (also online)?
When you enrol in a course or workshop (also online), as a consumer you have the right to 14 days cooling-off period after you have submitted the enrolment form. You may cancel your registration (online) during these 14 days without giving any reason. Any fees already paid will be refunded.
Is it possible to cancel the enrolment?
Enrolment can only be cancelled, in writing, before the course or workshop starts. There will be no charge for a cancellation up till two weeks before the starting date. In the case of cancellation within two weeks of the starting date, a cancellation fee will be charged. A charge of the fees for four lesson weeks will be applied in the case of individual lessons and long-running group courses, for workshops or masterclasses, the full fee and for shortrunning group courses and modules, half the fee for the course.
Is it possible to join after the starting date?
It is possible to join short or long-running group courses and modules after the starting date. However, a trial period may be agreed to determine whether your level of proficiency is in line with that of the group. You may also join individual lessons throughout the year. Naturally only if there is a place available. The tuition fees will be adjusted proportionally.
Is there a waiting list?
If a course is full or there is no place available with a teacher of your preference for an individual course, we will help you look for an alternative. You may also, if you wish, have your name put on a waiting list. As soon as a place becomes available in the course or with that teacher, the course administration will notify you. The waiting list will be worked through in the order of the enrolments. Throughout the course year, the waiting list is periodically brought up to date and the waiting list lapses at the end of the current course year. If you no longer wish to remain on the waiting list , please get in touch with the course administration to discuss a possible alternative.
Is my enrolment continuous?
CKE does not have continuous enrolment for group courses and workshops. That means that your enrolment automatically lapses at the end of the group course or workshop. If you’d like to continue the next course year, you can enrol anew for a course of your choosing. Enrolment in individual courses is continuous as long as you do not cancel it. However, if you do wish to cancel your enrolment, please send an email to cursusadminstratie@cke.nl before 1 July 2023.
Can you de-enrol from courses and workshops in between times?
If you want to cancel your enrolment in between times, we're sorry to hear that. Here is what is and is not possible:
What happens if a course is cancelled because a teacher is ill or unable to attend?
If a teacher is taken ill or unable to attend, we do everything in our power to find a replacement teacher. Sometimes we are unsuccessful, and the lesson has to be cancelled. We will inform you of that as soon as possible. In principle, these lessons will be caught up with during the rest of the course year. If substitution is impossible, the fees for cancelled lessons will be refunded. The reimbursement of the tuition fees will be calculated on the basis of the number of cancelled lessons. You will receive the refund at the end of the course year. You need take no action to request this.
What happens if a course or workshop is cancelled before the starting date and I have already paid (partially)?
If CKE decides to cancel a course or workshop before the starting date and you have already paid (partially), you will be refunded the money already paid.
What happens if a course or workshop is cancelled due to force majeure?
Force majeure in this case is taken to mean: every strange cause, and every circumstance and calamity the risk of which cannot reasonably be borne by us. If we are unable to give a lesson or lessons due to force majeure, this lesson or these lessons will be cancelled, and you will be notified of this as promptly as possible. CKE makes every effort to catch up these lessons or offer an alternative (online) form. In that way, we offer reasonable alternatives in order to fulfil the course contract. If force majeure makes fulfilment absolutely impossible, the contract will be terminated. This releases CKE from its obligation to fulfil the contract. The student is obliged to pay for the lessons already provided, including the alternative (online) lessons. Any excess tuition fees paid will be refunded. Under no circumstances is CKE obliged to pay any penalty or damages.
What should I do if I cannot attend a lesson?
If you cannot attend a lesson, notify your teacher by email. For Poptrack, you notify by email to contact@poptrack.nl. Sessions missed in the module cannot be caught up with and reimbursement is not possible.
Conditions for the 5 or 10-lesson ticket for individual music lessons
The 5 or 10-lesson lesson ticket is meant to be used by advanced students or those with a specific learning need. This ticket buys you flexibility and you can take lessons throughout the entire course year. You schedule a lesson with your teacher and you can cancel the appointment up to 24 hours before the lesson free of charge. If you cancel within 24 hours of the appointment, or fail to attend without notice, one lesson will be charged. The 5- or 10- lesson ticket is valid for the whole course year in which it is purchased. That means that lessons not used on the 5- or 10-lesson ticket will lapse at the end of the course year.
Conditions applying to 10-lesson ticket for dancing teachers
The 10-lesson tickets are intended for dancing teachers who want to keep up their training. This ticket buys you flexibility and you can take lessons throughout the entire course year. You can ask the CKE dancing teacher by email about any lesson you wish to take and they'll quickly let you know whether there is a place available. You can cancel the appointment up to 24 hours before the lesson free of charge. If you cancel within 24 hours of the appointment, or fail to attend without notice, one lesson will be charged. The 10-lesson ticket is valid for the whole course year in which it is purchased. That means that lessons not used on the 10-lesson ticket will lapse at the end of the course year.
Amendments to range on offer
CKE may amend the range of courses and workshops on offer in between times (without giving a reason). The most up-to-date version of the range of activities on offer can always be found on our website.
Fees
All fees for young people up to 21 years of age are exempt from VAT. For adults from 21 years, all fees include 21% VAT. CKE offers courses for children, young people and adults. The Poptrack range is available to adults from 21 years. If you are under 21 years of age but you enrol in a course for adults, you must pay the adult fee.
Direct debit, payment in one or monthly instalments
The tuition fees will be deducted automatically from your bank account. Short group courses, modules or workshops will be deducted in a single payment. We deduct the fees for a longrunning group course or individual courses in a single payment or once a month in a maximum of 10 instalments. The tuition fees will be deducted roughly two weeks after the invoice has been sent.
2% Discount for payment of individual course or long-running group course in one
If you choose to pay the total tuition fees for an individual course or a long-running group course in a single payment (after any deduction for family discount), you will receive 2% discount on the total amount due. This discount does not apply to short group courses, joinat-any-time individual courses, 5 or 10-lesson tickets, modules or workshops or to longrunning courses where you can follow fewer than 30 lessons for the rest of the course year.
Family discount
Are you, or someone else in your household (your partner or a child, for example) taking multiple courses or workshops at CKE? If so, you will receive a one-time 5% discount on the cheapest course or workshop with a minimum fee of 125 euros. Members of one household live at the same address. The family discount is extended once in a course year. Unfortunately, it is not possible to benefit from multiple discounts on one product.
Discount schemes/support
If there are financial reasons preventing you from following courses or lessons at CKE, it's possible to apply for financial support, under certain conditions. More information can be found at cke.nl/korting.
Reversing a direct debit, reminder(s)
The tuition fees will be deducted automatically from your bank account, roughly two weeks after the invoice has been sent. If you disagree with a direct debit, you can reverse it. In that case, get in touch quickly with cursusadministratie@cke.nl. If the direct debit cannot be deducted from your bank account, you will be sent a reminder within 14 days. If after 30 days from the invoice date, payment has still not been made, a second reminder will be sent. If after 10 days after the second reminder the invoice has still not been paid, we will hand the collection over to a collection agency. While this claim is being processed by the collection agency, you cannot take part in the lessons. You will be notified of this in writing. As soon as the tuition fees owed have been paid, you are very welcome to restart the lessons. You may not catch up on any lessons you have missed for this reason.
Privacy and cookie policies
You share a multitude of personal data with us. For example, when you enrol in a course or Terms and conditions of enrolment at CKE and Poptrack for courses, modules and workshops in course year 2022-2023, Version 1 June 2022 7 workshop. We process your personal data with great care and would like to inform you about how we do that. In our Privacy and cookie policies on www.cke.nl or on www.poptrack.nl, we explain how we process your personal data and what rights you have.
Liability
CKE cannot be held liable for any damage to and/or loss of your property which occurs during lessons and/or activities at CKE.
We reserve the right to make changes to this general information and these conditions of enrolment and will announce them on the CKE and/or Poptrack websites. www.cke.nl/conditionsofenrolment or www.poptrack.nl
